Complaints

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards.


However, there may be a occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to info@pfnfinance.co.uk or by telephoning us on 01672 569040 where we will try to resolve your concern at the earliest time possible.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

  • Commercial Mortages

    Commercial mortgages can be arranged on most types of premises that a business operates from. Commercial mortgages can be arranged on most types of premises that a business operates from.

    More About Commercial Mortages

  • Property Investment

    Mortgages can be arranged for all types of investment properties whether single units, multi units; HMO’s (houses of multiple occupancy) as well semi commercial and commercial property.

    More About Property Investment

  • Property Development

    Whether you are looking for funding on new build residential or commercial projects or conversions and refurbishments we are able to work with you to tailor a package that meets your requirements

    More About Property Development

  • Bridging Finance

    If you have a need for finance at short notice or for an auction purchase then a bridging loan could be the ideal solution

    More About Bridging Finance

  • PFN FINANCE LTD

    PFN Finance Limited is authorised and regulated by the Financial Conduct Authority, FRN: 728912 PFN Finance is an authorised credit broker and not a lender. We work with a Panel of Lenders whose particulars will be supplied upon request to find a potentially suitable arrangement for your consideration.

    ICO registration Z800001X and you can check via www.ico.org.uk.

    PFN Finance Limited, registered at 4 Cyprus Road, Hatch Warren, Basingstoke Hants RG22 4UY. Company Register number is 04797952

    We will receive commission from lenders. Different lenders pay different amounts depending on different commission models. For transparency we work with the following commission models: fixed fee, fixed rate of commission, percentage of the amount you borrow. Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey.